Low-Cost Dispute Resolution Options

Singapore Mediation Centre (SMC)

Mediation for Goods and Services Disputes

Offers mediation or neutral evaluation

Fees:

$963-$12000 per day depending on size and type of dispute (Commercial Mediation Scheme and Small Case Commercial Mediation Scheme.) or $749-$2140 for SMC administrative fee + $500–$1,200 per hour for neutral evaluation (Neutral Evaluation Scheme)

 

State Courts (Small Claims Tribunals)

Small

The Small Claims Tribunals (the “Tribunals”) are part of the State Courts of Singapore. The Tribunals were established to provide a quick and inexpensive forum for the resolution of small claims between consumers and suppliers.

Fees:

Eligibility:

Claims not exceeding $20k/30k, Must be filed within 2 years of incident

Tripartite Alliance for Dispute Management

Mediation for salary-related and wrongful dismissal claims, legal clinic

Through advisory and mediation services, we help employees and employers manage employment disputes, or self-employed persons manage payment-related disputes, amicably.

Fees:

The non-refundable registration fees are:
$10 per claim if you are claiming $10,000 or less
$20 per claim if you are claiming more than $10,000

Local low-income employees will be assisted through the Short-Term Relief Fund if they are unable to recover unpaid salaries due to business failure. The fund broadly covers the bottom 20th percent of the workforce

Eligibility

An employee (except for a domestic worker, seafarer or public officer). An employer, only for notice pay.

Ministry of Law (Legal Aid Bureau)

Civil Cases

Provide Legal Advice, Legal Assistance, Legal Aid

Fees:

The amount of the contribution depends on your income and assets, the complexity of the case, and the type of work done. The total contribution usually does not exceed S$1,500, but it may be more in certain exceptional cases. You will usually be asked to pay a first contribution which is half the total contribution payable in your case, before any work is done for your case. Upon completion of your case, you will need to pay the remaining sum as a second contribution.

Eligibility:

Singapore Citizens/PR, Citizens or residents of contracting states who are involved in applications under the Hague Convention on the Civil Aspects of International Child Abduction.

 

Financial Industry Disputes Resolution Centre Ltd (FIDReC)

Financial

FIDReC provides an affordable and accessible one-stop avenue for consumers to mediate and adjudicate their disputes with financial institutions without going to court.

Fees

Filing a complaint is free of charge. Where a Case Manager takes your complaint up with the financial institution concerned and is unable to facilitate a resolution, you can then choose to refer your complaint to adjudication. If you choose to do so, you need to pay an adjudication case fee.

Eligibility

At present, FIDReC’s services are available to consumers who are individuals or sole-proprietors and who have a dispute with their financial institution who is a subscriber of FIDReC.

Community Mediation Centre (CMC)

Mediation at the CMC is suitable for disputes between neighbours, family members, friends, co-workers, landlord or tenants, or any other kind of interpersonal relations.

Full-time public service officers of the Ministry of Law manage the administration of mediation cases, management of volunteer mediators, publicity and outreach work as well as other administrative matters.

Fees

Pay a one-time only $5 administrative fee, regardless of the number of mediation sessions.

Intellectual Property Office of Singapore (IPOS)

IP

IPOS helps businesses use intangible assets (IA) and IP to grow and is committed to building Singapore into an international IA/IP hub. IPOS is a statutory board under the Ministry of Law.

Fees

https://www.ipos.gov.sg/manage-ip/resolve-ip-disputes/forms-fees

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